Vision
‘To enable Public Service delivery that most effectively meets the needs of the service user’
Mission
‘To use the skills, experience and tools of our team, our partners, our clients and their service users to design and support the delivery of the best public services’.
Principles
Our work will deliver sustainable capability within our customers’ organisations
We will share what we’ve done and what we’ve learned with all of our customers
We are always open to new ways and new tools to get the best outcome for our customers
We will aim to complement the capacity and capability of our customers, not replace
People are the most important thing. Everybody treats everybody as equals – customers, partners, associates and staff
The ‘So What?’ Principle – we always consider what impact the work we do will have on the service user
